The payment methods available for your country and order are shown directly at checkout. These can include bank cards and other payment solutions enabled by Shopify for your market.

Yes. Payment is completed in Shopify's secure environment and, depending on the method selected, that of the payment provider. MITCH BY AEF does not have access to your full card number.

If an instalment option such as PayPal or Klarna is available for your country, basket amount and eligibility, it is shown at checkout. The exact instalments and conditions are displayed before confirmation.

Enter your code in the discount field in the cart or at checkout. The discount applies when the code conditions are met.

After payment is confirmed, an order confirmation is sent to the email address provided. Check your spam folder too. If you cannot find it, contact us using the email address used for the order.

Yes. MITCH BY AEF standard delivery is free under the conditions currently displayed on the store.

Preparation generally takes 1 to 3 business days. Delivery times are estimates: allow 7 to 20 business days for France and Europe, and 10 to 25 business days for international destinations. These ranges are intentionally broad to allow for possible carrier, customs or logistics delays. In many cases, orders arrive sooner, but a shorter delivery time cannot be guaranteed.

As soon as a tracking number is available, it is sent to you. You can also use the Track your order page.

Some items may be prepared or shipped separately. You may therefore receive several parcels for the same order, without additional delivery charges due to this split.

For delivery outside the European Union, local authorities may charge import taxes or duties. These depend on the rules of the destination country.

Check the size guide on the product page. For eligible clothing and footwear, the MITCH fit indicator can also show whether customer feedback suggests the item runs small, true to size or large.

We aim to show colours as accurately as possible. A slight difference may still appear depending on lighting and your screen settings.

You have 14 calendar days from receipt of your order to exercise your right of withdrawal, subject to the exceptions provided by law.

You can use our withdrawal form or send us a clear statement at contact@mitchbyaef.com within 14 days. We will then provide the useful return instructions.

The item should be returned unworn, unused and complete, with its accessories and labels when present, and in its original packaging where possible. It must be suitable for inspection on return.

For a simple change of mind, return costs remain the customer's responsibility unless MITCH BY AEF states otherwise. If the item is defective, non-compliant or the error is ours, contact us before sending anything back so the appropriate solution can be arranged.

The refund is made to the payment method used for the order. Depending on the situation, the refund may be deferred until the returned item is received or proof of shipment is provided. Your bank may then require additional processing time.

Legal exceptions can include personalised items, certain unsealed hygiene products that cannot be returned for health or hygiene reasons, and certain digital content. The conditions applying to the item are those shown before purchase.

Email contact@mitchbyaef.com with your order number and, if useful to identify the issue, a few photos. Customer service will tell you the appropriate solution and procedure.

Yes. Products sold to consumers benefit from the applicable statutory guarantees, including the 2-year legal conformity guarantee under the conditions provided by law.