The options offered vary depending on your country, order amount and eligibility. They may include Visa, Mastercard and American Express cards, as well as Apple Pay, PayPal and Klarna when these solutions are available.

The payment methods actually available for your order are always displayed before payment is confirmed.

Yes. Payment is made through an encrypted connection and secure payment providers. MITCH BY AEF does not have access to your full bank card number.

When an instalment payment option via PayPal or Klarna is available for your country, basket amount and eligibility, it is offered at checkout. The instalments, any fees and applicable conditions are displayed before confirmation.

Enter your code in the designated field in the cart or at checkout. The discount applies if the code conditions are met.

After payment is confirmed, an order confirmation is sent to the email address provided. Remember to check your spam folder. If you cannot find it, contact us using the address used for the order.

Yes. MITCH BY AEF standard delivery is free under the conditions currently displayed on the store.

Preparation generally takes 1 to 3 business days. Delivery times are estimates: then allow 7 to 20 business days for France and Europe, and 10 to 25 business days for international destinations. These ranges are intentionally broad to account for possible transport, customs or logistics issues, as well as adverse weather conditions, severe weather, fires, floods or disruptions affecting certain sensitive or temporarily difficult-to-access areas. In many cases, the order arrives sooner; however, these shorter times cannot be guaranteed.

As soon as a tracking number is available, it is sent to you. You can also use the Track your order page.

Some items may be prepared or shipped separately. You may therefore receive several parcels for the same order, without additional delivery charges linked to this split.

For delivery outside the European Union, import taxes or duties may be charged by the authorities in the destination country. They depend on local regulations.

Check the size guide on the product page. For relevant clothing and footwear, the MITCH fit indicator can also tell you whether customer feedback suggests the fit runs small, true to size or large.

We aim to show colours as close to reality as possible. A slight difference may still appear depending on the photo lighting and your screen settings.

You have 14 calendar days from receipt of your order to exercise your right of withdrawal, subject to the exceptions provided by law.

You can use our withdrawal form or send us a clear statement at contact@mitchbyaef.com within the 14-day period. We will then provide the useful return instructions.

The item must be returned unworn, unused and complete, with its accessories and labels when present, and in its original packaging where possible. It must be able to be inspected on return.

For a simple change of mind, return costs remain the customer's responsibility unless MITCH BY AEF states otherwise. If the item is defective, non-compliant or the error comes from MITCH, contact us before sending anything back so the appropriate handling can be arranged.

The refund is made to the payment method used for the order. Depending on the situation, the refund may be deferred until the returned item is received or proof of shipment is provided. Additional bank processing time may then apply.

Exceptions provided by law may include personalised items, certain unsealed hygiene products that can no longer be returned for health protection or hygiene reasons, and certain digital content. The conditions applicable to the item remain those stated before purchase.

Write to us at contact@mitchbyaef.com, stating your order number and, if helpful in identifying the issue, attaching a few photos. Our customer service team will tell you the appropriate solution and procedure.

Yes. Products sold to consumers benefit from the applicable legal guarantees, including the 2-year legal conformity guarantee under the conditions provided by the regulations.