MITCH RETURNS
A return, made simple.
At MITCH BY AEF, every request is supported step by step. You know what to send, where to drop off your parcel and how your refund is processed.
For a simple change of mind, you can exercise your right of withdrawal within the applicable period without having to give a reason. If the item has a defect, an issue, damage or does not match your order, attach clear photos to your email: they help our quality team quickly identify the appropriate solution.
Your return in 5 steps
CLEAR PROCESSDeclare your return
Complete the withdrawal form. You may also send us a clear statement by email at contact@mitchbyaef.com. For a change of mind, the withdrawal period is 14 calendar days from receipt, subject to the exceptions provided by law.
Show us the problem
If the item is defective, damaged, non-conforming or different from what you ordered, send a few clear photos with your order number. Our quality team can then review the situation without unnecessary back-and-forth.
Receive your instructions
After review, our team confirms the appropriate procedure. When the return is handled through our relay-point drop-off system, the required QR Code is sent directly to you by email together with the drop-off instructions.
Prepare and drop off the parcel
Place the complete item in suitable packaging, with its accessories and tags when present. Use the QR Code or the instructions received by email, then drop the parcel at the relay point indicated for your return.
Your refund returns to your original payment method
Once the return has been received and checked, the amount due is refunded to the payment method used for the order. Depending on your bank, a few additional days may be required before the credit appears on your account.
Simply changed your mind?
The form or a clear statement is enough to exercise your right of withdrawal within the applicable period. Photos are not a condition for exercising this right. Return costs remain your responsibility for a simple change of mind, unless MITCH BY AEF indicates otherwise.
Is there a problem with the item?
Defect, damage, non-conforming item or preparation error: send us photos and your order number before returning anything. This allows us to quickly confirm the solution and arrange the appropriate handling.
It allows us to immediately locate the purchase concerned and avoid unnecessary searches.
Write to us from the address used for the purchase to make it easier to identify your case.
Each case is reviewed so we can direct you to the procedure that truly matches your situation.
Need help before your return?
Write to the MITCH team with your order number and the item name. If there is an issue, simply add the useful photos: our customer service team will tell you what happens next.
This page summarises the practical return procedure. Consumer statutory rights and the applicable conditions remain those provided by regulations and the store policies.